Return and Refund Policy

We are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:

• The item must be unworn, unwashed, unused, or original.
• It must be returned in the original packaging.
• A receipt or proof of purchase is required for processing your return.

To start a return, you can contact us support@juanmoranllc.com. Please note that returns will need to be sent to the following address: 1 Moreland Rd, Simi Valley, CA 93065, United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@juanmoranllc.com

Return Information:

Accept of Returns

We do accept returns for defective and non-defective products from United States within 30 Days after delivery date.

Return Methods

Customers can return products By mail and In-store.

Return Labels

For defective and non-defective products: Download/print

Return Period

Customers have 30 days to return a product in new, unused condition.

Restocking Fee

We do not charge restocking fees.

Return Shipping Cost

For defective and non-defective products products, return shipping is free.

Initiating a Return:

Send an Email: To start a return, you can contact us at support@juanmoranllc.com along with following information:

• Order number
• Email address used for purchase
• Receipt or proof of purchase
  
  Pack the Item Securely:
• Ensure the item is securely packed and in new condition with tags and original packaging.
  
  Ship the Item Back:
• Ship the item back to the provided address within 30 days from the delivery date.
  
  Inspection and Processing:
• Once we receive and inspect the returned item, we will process the refund or replacement within 7 Business days ( Monday – Friday ).

Order Modification or Cancellation

After your order has been placed, you have 48 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 48 hours, your order has already been placed into fulfillment and can no longer be modified.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. No fees for damaged or faulty items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds for Cancelled Orders

Refunds for cancelled orders will be refunded to your original payment method within 7 Business days ( Monday – Friday ). Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. If more than 10 Business days have passed since we’ve approved your cancellation request, please contact us at support@juanmoranllc.com

Contact Us

If you have any questions about this Return & Refund Policy, You can contact us:

Trade name: Juan Moran, LLC

Phone number: +1 805-399-2258

Email: support@juanmoranllc.com

Physical address: 1 Moreland Rd, Simi Valley, CA 93065, United States

Business hours: 9:00 AM to 6:00 PM (Monday – Friday)

Chat support: Available 24/7