FAQ
Welcome to the Frequently Asked Questions (FAQ) Section of Juan Moran LLC
General Questions
Q: What is Juan Moran, LLC?
A: Juan Moran, LLC is an online destination specializing in a diverse collection of premium handbags and accessories. Our selection includes everything from chic clutches to versatile totes, all crafted to elevate your style and bring a touch of sophistication to your wardrobe.
Q: What’s the best way to contact Juan Moran, LLC customer support?
A: To get in touch with our customer support team, just head to the “Contact Us” section on our website or email us at support@juanmoranllc.com. We’re here to help you whenever you need assistance. Our Live Chat Support is also available.
Ordering and Shipping
Q: What steps do I need to follow to place an order on Juan Moran, LLC?
A: To place an order, simply browse our website, choose the items you want to buy, and proceed to checkout. Follow the on-screen prompts to complete your purchase.
Q: What is the shipping timeframe for my order?
A: The handling time is 1 to 2 business days (Monday to Friday), while the transit time ranges from 3 to 5 business days (Monday to Friday). Orders made before 6:00 PM Eastern Standard Time (GMT-05:00) will be processed on the same day.
Q: How much does shipping cost?
A: We charge a flat rate of $15 USD on all orders within United States.
Q: Can I track my order?
A: Yes, you can track your order by going to the “Track Your Order” page, where you’ll find tracking information for each order.
Q: What should I do if I accidentally provided the wrong shipping address?
A: If you notice that you’ve entered the wrong shipping address, please reach out to our customer support team as soon as possible. We will do our best to update the address before your order is shipped.
Q: Which payment methods are accepted?
- PayPal
- Visa
- Master Card
- American Express
- Discover
- JCB
- Diner’s Club
- Venmo
Returns and Exchanges
Q: What is the return & refund policy for Juan Moran, LLC?
A: We have a hassle-free return policy. If you’re not happy with your purchase, you can return it within 30 days of receiving your order. For more information, please visit our Return & Refund Policy page.
Q: What steps should I follow to initiate a return or exchange?
A: To start a return or exchange, please reach out to our customer support team via the “Contact Us” page or email us at support@juanmoranllc.com.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact our customer support team right away with your order number and photos of the item. We will help you arrange a replacement or refund.
Additional Information
Q: Are your products sourced ethically?
A: Yes, at Juan Moran, LLC, we prioritize ethical sourcing. All our products are crafted from high-quality materials, and we ensure that fair labor practices are upheld throughout our supply chain.
Q: How can I keep informed about Juan Moran, LLC’ latest products and promotions?
A: You can stay updated by following us on social media platforms. We frequently share news about new products, promotions, and special offers.
Q: Is eco-friendly packaging available for your products?
A: Yes, we are dedicated to sustainability and provide eco-friendly packaging options.
Q: Is Juan Moran, LLC in compliance with Google’s return and refund policy guidelines?
A: Yes, our return and refund policies fully comply with Google Merchant Center’s guidelines. We ensure that our information on returns, exchanges, and refunds is clear and transparent.
Q: Does Juan Moran, LLC comply with Google Merchant Center policies?
A: Yes, Juan Moran, LLC complies with all Google Merchant Center policies, including maintaining accurate product data, transparency in pricing, and clear return policies.
Q: What steps does Juan Moran, LLC take to ensure the accuracy of product data?
A: We frequently update our product listings to ensure that all information such as pricing, availability, and product details is accurate and compliant with Google Merchant Center guidelines.
Contact Us
If you have any other questions or need further assistance, feel free to reach out to us. Thank you for choosing Juan Moran, LLC.
Trade name: Juan Moran, LLC
Phone number: +1 805-399-2258
Email: support@juanmoranllc.com
Physical address: 1 Moreland Rd, Simi Valley, CA 93065, United States
Business hours: 9:00 AM to 6:00 PM (Monday – Friday)
Chat support: Available 24/7
